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Zoyp – Your Trusted Transportation Service Provider
Please read these Terms and Conditions carefully before using our services.
By accessing or using Zoyp’s website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access or use our services.
Booking and Payments
Booking Confirmation:
– Upon booking confirmation, you will receive an acknowledgment email with your journey details.
– It is your responsibility to ensure that all booking details provided are accurate.
Payment:
– All payments are processed securely through our trusted payment gateway.
– We do not store or retain any card details except for necessary metadata returned to us for transaction processing.
Amendments:
– Any amendments to bookings must be made via email or telephone and will be confirmed via email.
– Amendments made directly with the driver will not be accepted.
Cancellations and Refunds
Cancellations:
– Cancellations must be made at least 24 hours in advance to receive a refund.
– A cancellation fee of £7 or 10% (whichever is higher) per journey will apply.
– Refunds will not be issued for cancellations made less than 24 hours before the scheduled journey.
Refunds:
– Refunds will only be issued in specific circumstances, as outlined in our Refund Policy.
– No refunds will be provided for no-shows or late cancellations.
Responsibilities and Liabilities
Passenger Responsibilities:
– Passengers are responsible for providing accurate pickup and drop-off details.
– Passengers must adhere to all safety regulations and instructions provided by the driver.
Liability:
– Zoyp is not liable for any missed flights due to circumstances beyond our control, such as traffic delays or unforeseen events.
– We reserve the right to refuse carriage of passengers or luggage that exceed the capacity of the booked vehicle.
Miscellaneous
Changes to Terms:
– Zoyp reserves the right to modify these Terms and Conditions at any time without prior notice.
– Continued use of our services after any modifications constitutes acceptance of the updated terms.
Contact Us: For inquiries or assistance, please contact our customer support team. 01274600900
